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Our System Operations

For Outage Calls: (800) 264-7362 or (765) 342-3344

Have A Back-Up Plan For Life-Support Equipment

If you or someone you know uses life-support equipment that requires electricity to operate, identify a location with emergency power capabilities and make plans to go there or to a hospital during a prolonged outage. Because members who use life-support equipment are spread throughout all parts of our service area, providing restoration priority to these members when there are extensive power outages is not possible.

It is important that members who use life-support equipment or their caregivers take responsibility to make arrangements ahead of time to prepare for potentially long-lasting interruptions in service. You may want to ask a relative or friend who has power if you can stay with them. Another option is to research whether or not a portable generator is appropriate for your situation. Members who experience medical distress due to a power outage should seek medical assistance.

How To Change A Fuse Or Reset A Breaker

  1. Disconnect lamps and appliances in use when circuit went out.

  2. Make sure your hands are dry and stand on a dry board or rubber pad, if possible. Open the main switch or pull out section of panel labeled “main” in the service entrance, to cut off current while working at the branch circuit box.

  3. Identify the blown fuse. When a fuse blows, the transparent section becomes cloudy or blackened.

  4. Replace the blown fuse with a new one of proper size. The smaller sizes screw in and out just like light bulbs. If the blown fuse is a cartridge type, located in the pull-out section, it can be removed with hand pressure.

  5. Close the main switch, or replace pull-out section, to restore service. Throw away the blown fuse.

  6. To reset a circuit breaker: move handle to OFF position. Push handle past OFF position. Return handle to ON position. 

    What To Do If Your Electricity Is Off

     

  7. If your power goes off, check the lights and appliances in other rooms. If you still have power in some areas, most likely a fuse has blown or a circuit breaker has opened - a warning of overloaded wiring or a defective appliance. SCI REMC does not repair appliances or maintain the wiring inside the residence.

  8. If all your power is off, check to see if your neighbors have power. This will help SCI REMC determine how widespread the outage may be. It could be a large outage, it could just be your transformer causing the problem, or a main breaker serving just you and several of your neighbors has tripped.

  9. If you have a security light that we've furnished, check to see if that light is out. If so, chances are the power has been interrupted at a point away from your home.

  10. If you have determined that the outage is not due to a problem at your residence or business, call SCI REMC at (765) 342-3344 or (800) 264-7362. System Operators are on duty 24 hours a day, seven days a week. When there is a widespread power outage, the REMC’s telephone lines will be swamped with calls. Our interactive voice response system (IVR) will answer your call when our operations center is busy. You can also get your outage recorded quicker by using our mobile app "SCI REMC Connect."

  11. When reporting the power outage, please provide your name, address, telephone number and account number.